Privacy Policy

For SaaS users

When you use our SaaS offering, we may collect account details, billing information, and service usage data required to operate and secure the platform.

• Account information: name, email, company, and workspace details.
• Billing information: payment and invoicing data used for subscription operations.
• Usage data: API calls, feature flag activity, and operational telemetry.

For self-hosted users

For self-hosted deployments, data remains in your infrastructure. We do not collect your runtime application data by default.

• Support information may be shared by you when opening support requests.
• Typical support artifacts include logs, configuration snippets, and diagnostics.

Service operations

We use collected information to provide, maintain, and improve FeatBit services.

• Run core platform functionality and account management.
• Process payments and subscription lifecycle events.
• Respond to support requests and service communications.
• Meet legal and security obligations.

Self-hosted support

Information provided in support channels is used only to troubleshoot and resolve your issue.

Service providers

For SaaS operations, we may use trusted providers for payments, infrastructure, and analytics.

• Payment processing platforms.
• Cloud hosting and delivery infrastructure.
• Operational analytics and reliability tooling.

Legal compliance

We may disclose information when required by law, regulation, or valid legal process.

Access and correction

SaaS users can request access to and correction of account data maintained by FeatBit.

Deletion

SaaS users may request account and related data deletion, subject to legal retention requirements.

We apply industry-standard safeguards including encryption, access controls, and infrastructure security controls. For self-hosted deployments, customers are responsible for securing their own environment.

Our SaaS experience may use cookies or similar technologies for authentication, product analytics, and performance. You can manage cookies through your browser settings where applicable.

We may update this policy from time to time. Material changes will be communicated through appropriate channels for SaaS users, and updated versions will be published on this website.

For privacy questions, contact us at contact@featbit.co.

Self-hosted users are responsible for compliance with applicable privacy and data protection laws in their own deployment. FeatBit is not responsible for data processing activities performed within customer-managed environments.