Privacy Policy

This policy applies to featbit.co, FeatBit Cloud, account and billing administration, sales, and support. The responsible FeatBit entity is the entity identified on the applicable Order or invoice, or the entity operating the interaction. If no entity is identified for FeatBit Cloud, the provider is FeatBit Inc., a Colorado corporation. Company information is available on the Company page.

• FeatBit is a controller or business for website, sales, account, billing, security, and business-contact information that it determines how to use.
• FeatBit is a processor or service provider for Customer Personal Data processed on a Cloud customer's documented instructions.
• This policy does not govern third-party sites or integrations that have their own privacy terms.

Information you or your organization provides

• name, business email, company, job role, workspace, account, and authentication information;
• billing contact, subscription, invoice, transaction, tax, and payment-provider references;
• sales inquiries, demo requests, support messages, chat prompts, survey responses, and attachments;
• preferences, product configurations, integration details, and other information you choose to submit.

Information collected through the website and service

• IP address, browser, device, operating system, language, approximate country or region, and request headers;
• pages, referrals, clicks, sessions, timestamps, feature use, errors, and other interaction events;
• authentication, audit, security, diagnostic, performance, and service-usage records;
• cookie or similar pseudonymous identifiers used for sessions, analytics, localization, and experiments.

Customer Data in FeatBit Cloud

Depending on Customer configuration, Cloud Customer Data may include user keys, names or business contact details, IP and device data, custom user attributes, feature-flag rules and evaluations, experiment and conversion events, audit records, and support content. FeatBit Cloud is not intended for special-category data, payment-card data, protected health information, government identifiers, or similarly regulated data unless a written agreement expressly permits it.

FeatBit does not independently verify the identity, accuracy, or business validity of submitted end-user data. It processes the data as submitted and on Customer's documented instructions. FeatBit does not sell Customer Personal Data, use it for advertising, or disclose it except to authorized personnel and Subprocessors that need it to provide or secure the service, as Customer directs or authorizes, or as required by law. FeatBit maintains safeguards designed to prevent unauthorized access, use, alteration, loss, or disclosure.

• provide, authenticate, configure, maintain, support, and improve the website and Cloud service;
• administer accounts, subscriptions, usage allowances, payments, invoices, and customer communications;
• answer requests, provide demos, troubleshoot issues, and manage customer relationships;
• personalize content, evaluate feature delivery, measure website and product use, and understand demand;
• protect accounts and infrastructure, prevent abuse, investigate incidents, and enforce agreements;
• comply with law, tax, accounting, sanctions, valid legal process, and our legal obligations.

Where a law requires a legal basis, FeatBit relies on performance of a contract, steps requested before a contract, legitimate interests in operating and securing a business service, consent where required, and compliance with legal obligations. FeatBit balances legitimate interests against affected individuals' rights and does not use Customer Personal Data for FeatBit's own advertising.

FeatBit may disclose information only as reasonably necessary to:

• providers that host, secure, bill, communicate, analyze, or support the service;
• professional advisers, auditors, insurers, and financing or corporate-transaction participants under appropriate duties;
• authorities or other parties when required by law or reasonably necessary to protect rights, safety, and service integrity;
• a successor in a merger, financing, reorganization, acquisition, or sale, subject to applicable privacy obligations;
• other parties when the relevant person or Customer directs or authorizes the disclosure.

The current providers, purposes, data categories, and primary locations are listed in the Subprocessor and Service Provider Register. FeatBit does not sell personal information and does not share Customer Personal Data for cross-context behavioral advertising.

FeatBit uses first-party cookies or similar storage for account sessions, pseudonymous visitor identity, referral source, country or region, feature delivery, and website experiments. The website may use IPinfo to derive an approximate country or region and PostHog to collect page, click, device, referral, and product interaction events when those services are configured.

These tools do not provide precise GPS location. Analytics may initialize automatically when enabled. Visitors can block or delete cookies and restrict tracking through browser or device settings, although doing so may affect authentication, localization, experiments, or site functionality. FeatBit does not currently respond to every browser do-not-track signal.

FeatBit keeps personal information only for the service, security, legal, and business purposes described here. The default retention targets below may be shortened by deletion request or extended where an Order, legal hold, dispute, security investigation, or law requires it.

FeatBit and its providers may process information outside the country where it was collected, including in the United States and the locations in the provider register. Where required, FeatBit uses contractual or other recognized transfer safeguards. The DPA incorporates the European Commission's 2021 Standard Contractual Clauses for qualifying transfers of Customer Personal Data.

Depending on location and applicable law, a person may have rights to access, correct, delete, or receive a copy of personal information; object to or restrict processing; withdraw consent; opt out of a sale or qualifying targeted advertising; and appeal a denied request or complain to a regulator.

For Cloud Customer Data, contact the organization that controls the FeatBit workspace first. FeatBit will assist that Customer under the DPA. For information controlled by FeatBit, email contact@featbit.co. Describe the request and relevant account or interaction. FeatBit may verify identity and authority, request clarification, and retain a limited record of the request. Authorized agents must provide legally sufficient proof of authority. FeatBit will not discriminate for exercising applicable privacy rights.

FeatBit uses administrative, technical, and organizational safeguards designed to protect personal information, including access restrictions, TLS, provider-supported storage encryption, logging, backup, secure-development practices, and incident response. No method of transmission or storage is completely secure. Current controls are described in the Security Overview.

FeatBit is a business service and is not directed to children under 16. FeatBit does not knowingly collect personal information directly from children for its own purposes. Contact FeatBit if you believe a child submitted information through the website without appropriate authorization.

In a customer-managed self-hosted deployment, runtime Customer Data remains in infrastructure selected and controlled by the customer unless the customer intentionally sends information to FeatBit for support or uses a FeatBit-operated service. The customer is responsible for notices, legal basis, access, hosting, security, backup, retention, and deletion within its deployment.

FeatBit may update this policy as its practices, providers, or legal obligations change. The revised policy will show a new effective date. FeatBit will provide additional notice through the service or account email when a change materially affects existing Cloud customers' rights or processing.

Privacy questions and requests may be sent to contact@featbit.co. Postal or entity-specific contact details are available on request and in the applicable Order or invoice.